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Terms And Conditions of Sale

 

Shipments and returns

We ship materials worldwide.  We can arrange delivery to your home or business.  Our Freight Rates posted on the site are estimates and cannot account for many variables such as:  Remote delivery locations, special needs deliveries and other options available to you for shipping.   All shipping rates are subject to changes due to fluctuations in fuel prices.  For any questions about shipping please feel free to call us at 754-222-7834.

Most orders ship within 2 Business days.  Typical time in transit once it ships is 2-5 business days.  

How Your Order is Delivered

All orders are shipped via Freight or LTL (less than truckload).  All orders are "curbside" delivery unless written special arrangements have been made in advance of the order shipping.  Drivers will take the pallet off the truck but will not bring the materials into your home.  Orders MUST be inspected at the time of delivery by a person authorized to do so.  The inspecting person must follow the delivery checklist provided by us at the time of sale.

We make the entire process very simple to follow.  You must not sign the delivery documents and allow the driver to leave without making sure the factory sealed boxes are in undamaged condition.  No claims for damage will be honored unless it is marked at the time of delivery.  In the rare instance that there is damage in transit we will replace the material if needed at no cost to you as long as it is noted at the time of delivery.  Damaged material must be available for us to pick up and on a pallet.
Once your order ships we provide you with tracking information.  The shipping company will call you and make a convenient delivery time giving you a day and a 4 hour time window of delivery.  Flooring Liquidations strives for a 10 in customer satisfaction.  If you have any questions about shipping terms please feel free to contact us at 754-222-7834.

If you refuse an order you will be charged the original shipping charges and return shipping costs along with any restocking fees that may apply (10%-30% of the order normally).  If you return merchandise and it is improperly packaged and damaged as a result, you will be responsible for paying for the damaged materials and it would be deducted from any credit that you may have due.  NO RETURNS AFTER 30 DAYS.  No returns of accessories (underlayment, moldings, glue, Ect).   All returns arraignments must be made with our office and a return authorization number must be provided by our office for you to return any materials.   No returns on open boxes or installed material.

Special order items

If your invoice is marked "Special Order or Non Stocking", you cannot return, refuse delivery, or cancel the order.  These orders can be changed or canceled ONLY within the first 24Hrs after the sale is submitted.  Due to the unique nature of the materials we have access to, we order the material from third party vendors to fulfill your special order needs and these vendors have strict policies for special order or non stocking materials.

 


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Phone:866-FLOOR-07

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